Shipping Policy

Effective Date: January 25, 2025
Last Updated: August 15, 2025

At Shop Numa Gardens, we want to ensure that your order arrives safely and on time. This Shipping Policy explains our shipping options, processing times, costs, and related details.

1. Processing Time

• Orders are typically processed within 2–5 business days (excluding weekends and holidays) after payment is received. Production will begin within this time frame

• Custom or made-to-order items may require additional processing time, which will be noted on the product page. The average time to wait is approx. 4 weeks

• You will receive a confirmation email once your order has shipped.

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2. Shipping Rates & Methods

• Shipping costs are calculated at checkout based on your location, order size, and selected delivery method.

• We primarily ship via UPS, FedEx, and USPS, though other carriers may be used depending on the order.

• Large or oversized items (e.g., furniture, fire bowls) may require freight shipping. Customers will be contacted directly with scheduling information.

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3. Delivery Times

• Standard delivery times within the U.S. are 4-6 weeks for all custom pieces.

• Expedited options may be available at checkout for an additional cost.

• Delivery dates are estimates only; we are not responsible for carrier delays or unforeseen circumstances (e.g., weather, supply chain issues).

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4. Shipping Restrictions

• We currently ship within the United States. International shipping may be available on a case-by-case basis—please contact us for details.

• We do not ship to P.O. Boxes for oversized or freight deliveries.

• Some products may have shipping restrictions due to weight, size, or material.

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5. Order Tracking

• Once your order ships, you will receive a tracking number by email.

• Tracking updates may take 24–48 hours to appear after the carrier picks up your package.

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6. Risk of Loss

All items purchased from Shop Numa Gardens are shipped under a shipment contract. This means that risk of loss and title for products pass to you upon delivery by the carrier. Please inspect your order upon arrival and report any damage within 48 hours.

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7. Shipping Damages & Issues

• If your order arrives damaged, please contact us immediately with photos of the packaging and product.

• We will work with you to resolve the issue—either by sending a replacement, arranging a repair, or issuing a refund, depending on the circumstances.

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8. Contact Us

For questions about shipping or special delivery arrangements, please contact us:

Shop Numa Gardens
Email: hello@numagardens.shop
Phone: (669) 240-6684
Address: 236 N. Santa Cruz Ave, Los Gatos, CA 95030